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Customer Service

Money back warranty

  • 100% money back on standard products if you are not satisfied.
  • item must be returned within 15 days of purchase, unused ,undamaged in original package
  • return shipping charges to be paid by customer
  • return items must be accompanied by SPD'S RETURN AUTHORIZATION CERTIFICATE
  • return privileges ceases 15 days after date of purchase

TUNING SERVICE WARRANTY

  • 3 year free tuning service.
  • individual instruments must be shipped to tuning facility at owners cost
  • for purchases of$10,000 and more,we will come to your location, purchaser must pay room and board
  • damage due to accidents, unauthorized tuning, poor maintenance is not covered by this warranty
  • money back guarantee will not apply to customized, specially designed, or personalized note patterned instruments.

TRADE IN POLICY

  • SPD will accept trade in pans of any manufacturer toward the purchase of a new instrument
  • SPD will determine the true trade in value of the instrument if it is not a SPD product
  • Upon evaluation by our staff, SPD will offer a credit of 50 to 100% towards the purchase of a higher cost instrument